Production times
When placing your order, you can choose the working days by selecting one of the three available priorities: Standard: from 8 working days Fast: from 5 working days Special: from 2 working days These are minimum times: they vary…
Orders and Shipping
Shipping costs
Shipping is free in 29 countries for orders over €80.00. The countries served are: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland…
Switzerland: what changes for my purchases shipped to Switzerland?
Switzerland is not part of the European Union, so shipments sent directly to Switzerland go through Swiss customs. Here is what you need to know when ordering from Packly with delivery to Switzerland. Customs duties: Packly products are…
United States: what changes for my purchases shipped to the United States?
US customs rules have changed significantly since 2025. Here is what you need to know when ordering from Packly with delivery to the United States. Customs duties: since 29 August 2025, the minimum exemption threshold no longer exists…
How is my order packed and shipped?
Orders are packaged and shipped in customized packaging with the Packly logo. It is not possible to select an anonymous shipping method. Shipping boxes are made of Kraft corrugated cardboard from 100% recycled material. The tape used to…
Brexit: what changes for my purchases shipped to the United Kingdom?
Following Brexit, shipments from the European Union to the United Kingdom are subject to customs rules that differ from those within the EU. Here is what you need to know when ordering from Packly with delivery to the United Kingdom…
Custom duties and taxes
If you ship your Packly order outside the European Union, your parcel may be subject to customs duties or local taxes on arrival at its destination. This doesn’t always happen, and it doesn’t depend on Packly: it depends on the customs…
Shipping areas
Packly ships worldwide.
Shipping times
The shipping date shown when you place your order is indicative: we will confirm the actual date by email once production is complete. To find out how working days and your chosen priority are calculated, see the article Production times…
How can I check my order status?
You can check your order status by using the tracking number available in MyPackly > Orders, at the corresponding order. The tracking number will be available in your My Packly area the day of shipping. Remember: the shipping date will be…
How to order a packaging sample kit?
You can safely order Packly sample kits in a quick and simple way at the packaging sample kit page. Just contact us if you need more info.
I placed my order, how soon will I receive it?
Your packaging order will be printed and shipped to your address depending on the option you chose when you selected one of the different types of printing process services: Special, Fast, or Standard. Example: if you choose the Special…
Does Packly have a minimum order?
Packly doesn’t have a minimum order, that allows you to print only a single copy of your packaging. In this way, you can order a prototype, evaluate it and then print it in a short, medium or long run.
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